FAQ Topsnowshop

With the product of your choice, first specify the correct colour (if applicable) and size. Then you indicate the number and you click on the button in my shopping cart. You will now be taken to the payment page, where you can indicate whether you want to pay with an account as a guest or as a registered visitor (you don't have to fill in everything.) Then you go through the checkout process step by step. The last step is to check the details and confirm the payment.

If you order something that is not (no longer) on the website, we advise you to contact customer service. We have good contacts with our distributors and can in principle order all products of the top brands present on our site. If you wish to receive information, you can send an e-mail to the customer service > post@topsnowshop.nl.

the shipping costs can be found in the check-out after filling in the country, because These are different per country.

In principle, this is not possible, as there is a good chance that the order has already been delivered or prepared for shipment. Should it be necessary, it is best to send your request to customer service as soon as possible, via post@topsnowshop.nl. They will then assess whether it is still possible to change the order.

If you feel you have inadvertently placed a duplicate order, it is best to send the request to customer service as soon as possible, via post@topsnowshop.nl. They will then check if this is the case and possibly cancel a second order.

The order process (for example PayPal) of the order is then probably not successfully completed. However, you have received the regular order confirmation. Often the order was not completed correctly due to a malfunction at the bank. In that case, the malfunction is usually solved quickly. You will often find information about malfunctions on your bank's website. Usually, a bank malfunction is resolved fairly quickly.

Of course, you can always try again a little later. If something is still not going well, please send an email to customer service, via post@topsnowshop.nl.

We prefer that you order through the webshop. If you have special wishes you can email us.

We can then place an order for you and later send you a payment link by email. we will need your address, email and phone number for this.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel this, you must inform us your name, geographical address and where available your telephone number and email adress of your decision to cancel this contract by a clear statement (e.g. a letter sent by post of e-mail.)

You may use the attached model cancellation form, but it is not obligatory. To meet te cancellation deadline, it is sufficient for yuo to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

The delivery time is indicated on the product page. If the product is not directly in stock, you can still order it in most cases. The delivery time is then longer because the product must come from the manufacturer. The adjusted delivery time is also indicated as such with the product. You can always ask us for the estimated delivery time.

After completing your payment, you will receive a confirmation in the shop screen. By email you will receive a confirmation of the invoice, which has already been paid unless you have chosen the payment method 'bank transfer'. If you have not received this email with invoice and want to be sure whether or not an order has been received, please send an email to customer service > post@topsnowshop.nl with your request for additional confirmation.

Please send an e-mail to Customer Service > post@topsnowshop.nl stating the order number and requesting that the missing items be sent. We will solve it as soon as possible.

Your order will be shipped as soon as possible. As a rule, parcels ordered before 14:00 on working days will be shipped the same day. If you are in a great hurry with the package, we can arrange express delivery. Possibly also to your holiday address to save time.

If you want an express delivery, please contact us in time by e-mail (post@topsnowshop.nl) or phone 0031-348702323. We need to know before 12:00 a.m. to be able to process it in time.

Such an express shipment costs extra, depending on the country it has to go to. We can check this for you if you contact us.

We wait until your order is complete so that we can ship it to you in one go. If you need certain products earlier, you can best make 2 orders.

You can, but do the blad, as it is likely that the order has already been shipped or is ready for shipment. If this is necessary you can send your request as soon as possible to our customer service at post@topsnowshop.nl. Our customer service will then decide if it is still possible to change your delivery address.

We only have a warehouse in the Netherlands in the heart of the country. If you are in the Netherlands for work or on holiday you can come and get it. Please let us know by email or call us.

Yes, you can specify this when entering your payment details. You can also enter the name of your company there if you want to order something in the name of your company.

When you order from us you can easily track your package. When we receive your order, we will send you an e-mail with the trace number. If you enter this number and your postcode on the supplier's website (it is in the e-mail) you are immediately informed about the status of the shipment. After a few actions you will know exactly where your parcel is, and you can also see if the parcel is already on its way. If you are a registered visitor of our shop you can also track your order by clicking on "My Account".

If you want us to send the parcel after a certain date then that is possible. We will then hold the package for you. Please notify us by email at post@topsnowshop.nl.

That's no problem. Our delivery partner will then try to deliver the package to a neighbour. If that doesn't work, we will put an info in the mailbox - and your parcel will be kept for 7 days free of charge in the nearest post office or parcel shop.

If you already know when you order that you won't be at home, you can have your order delivered to a different address.

You will receive an e-mail with Track & Trace from us when TopSnowShop has offered the goods for shipment to the forwarding agent GLS or other partners. In this way you can track the shipment online and also take into account the arrival of the GLS driver.

Yes, only if you have already received the article damaged or broken you have the possibility to receive a new article. Send an e-mail to Customer Service > post@topsnowshop.nl with the order number and clearly indicate which item was received damaged or broken.

You will then receive a message if your item can be returned and to which address. In most cases you will receive a new item as soon as possible (while stocks last).

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel this, you must inform us your name, geographical address and where available your telephone number and email adress of your decision to cancel this contract by a clear statement (e.g. a letter sent by post of e-mail.)

You may use the attached model cancellation form, but it is not obligatory. To meet te cancellation deadline, it is sufficient for yuo to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Within this period you can return the order to us, if possible in its original packaging and in its original condition.

You have to send your package (if possible also in original packaging) back to us.

Ask for a free return sticker at post@topsnowshop.nl

If you want to return a package without a return sticker, we will refund 6 € as a service for the return shipment. Report the package to be returned to post@topsnowshop.nl and indicate the order number and the item you wish to return.

If you exchange the same product for another size, there is no need for a settlement. If the item you want to exchange is cheaper, we will refund the remaining amount to your account within a few days.

If the item you want to exchange is more expensive, you can easily deal with our customer service.

Within two weeks you will receive your money back or get a new item. In order for your return to proceed as quickly as possible, it is necessary that you follow the procedure indicated.

Yes, you can specify this when entering your payment details. You can also enter the name of your company there if you want to order something in the name of your company.

For questions: post@topsnowshop.nl

Would you like to exchange an article for the same article in a different size or colour? You can return your order within the deadline. Simply place the new order as you are used to. An order for the same item in a different size or colour is considered a new order.

If you have any questions, please send us an e-mail to post@topsnowshop.nl

The costs of the return shipment are for us in case of exchange. Request a return label from customer service via post@topsnowshop.nl.

Without exchange the products You will have to bear the direct cost of returning the goods.

As a customer you can revoke the purchase contract within 14 days after receipt of the goods. You have 14 days from the date of cancellation to return the goods.

If an article purchased online is defective or shows signs of transport damage, you can make a complaint to TopSnowShop. For this purpose we need the following information from you:

A short description of the damage:
Photos on which the damage is clearly visible

You can also contact us by e-mail at post@topsnowshop.nl - or use our contact form. Then choose as reason for contact: "Complaint & Return".

Through the visor you have a perfect large panorama picture. The visor serves as ski goggles and has a perfect anti-fog coating, because there is much more space for ventilation. For people who wear glasses a visor helmet is also ideal, because you can simply stop wearing your glasses.

There are ski helmets with visor where you can change the visor, for different weather or a different look! There are even ski helmets with a photochrome and polarized visor, like CP and Slokker. So you are ready for all weather!

In short: Visor helmets are the ideal ski helmet for many people! TopSnowShop has probably the largest selection of ski helmets with visor in Europe with a choice of more than 200 types and different fashion colors!

The measurement of the ski helmets refers to your head circumference and is very easy to determine. Measure the head circumference horizontally with a tape measure, about 2 cm above the eyebrows (the width of a finger) above the ears. At the point of overlap read the measure and note the helmet size in cm.

Once you have determined the size of the ski helmet, then use the filter in the shop to find the desired ski helmet.

Tip: If the ski helmet is a gift or you cannot measure the head, measure the inside of another ski helmet or baseball cap!

A separate helmet for adults and children has many advantages:

> You have a helmet according to your wishes of brand, type, colour;
> You don't have to wait, with renting in a ski shop;
> With a rental helmet can be difficult to fall, and the helmet is not safe, which is not always visible from the outside;

> With adjustable helmets, children can ski for many years;
> The ski helmet rental is for one week about 25,- € that you can earn back quickly
> And then, of course, the hygiene.

Ski helmets for children are often rented because the head has not grown out. But this is not necessary: We have many "adjustable helmets that grow with you" so the kids can go years ahead. Never buy a ski helmet on the growth (too big), then opt for an adjustable helmet.

Adjustable and non-adjustable ski helmets are available on the market. The advantage of an adjustable ski helmet is that you can adjust the shape and size of the head helmet according to your wishes.

Often you can turn this with simple movements, actually "fine tuning".

It can be particularly hot on the slopes when skiing or snowboarding under a ski helmet, certainly later in the season. Good ventilation of the ski helmet is very important, so that you do not have it too cold or hot.

The Inmold ski helmet and hybrid ski helmets (upper Inmold) usually have the most ventilation slots. There are ski helmets with automatic ventilation and adjustable ventilation. With adjustable ventilation, you adjust the ski helmet with a slider for more comfort with warm days and the ventilation channels closed when it is cold.

Many ski helmets have removable linings and ear pads, after which you can wash it in the washing machine along with the other clothes.

So you also have a completely fresh helmet. If inner lining and ear pieces are not removable, there is special helmet cleaning spray for sale.

The advantage of a ski helmet with removable ear pads is that you can remove the ear pads with a warm wager. There are also audio earpads (or optionally available) with which you can listen to your favorite music on the slopes from your MP3! The disadvantage of this is that of course you can hear less!

In all Scandinavian countries, Austria (except Vorarlberg and Tyrol), Italy, Slovenia, Croatia and Poland a ski helmet is compulsory for children.

Outside these rules, a ski helmet is recommended for children in France, Germany and Switzerland and many ski schools make a helmet compulsory. The age varies according to the country and is shown below.

Breaking the rules may result in a fine of approximately €150,- and the ski pass.

Ski helmet obligation for children
< 14 years in Italy, Croatia and Slovenia
< 15 years in Austria
< 16 years in Poland

Adults are not obliged to wear a ski helmet anywhere. But even experienced skiers are recommended to wear a helmet. German surgeons want it mandatory in Germany.

An expensive ski helmet is not always better than a cheap one. Cheap ski helmets are sometimes very good from a test like the German Tüv test. An expensive ski helmet often comes by quality material, comfort, weight of the ski helmet or the ventilation (automatic or adjustable) and the number of openings. And for visor helmets the type of visor (mirror, photochrome and polarized).

Many manufacturers recommend replacing the helmet after 3 to 5 years despite the use of modern materials to make a ski helmet (if used regularly).

After a serious accident you have to replace the ski helmet, say the manufacturer and the German Tüv. This is because the outer shell is broken and/or the damping material inside the ski helmet is damaged. The inner shell of a ski helmet can be deformed on impact and only absorb impact energy once, although this is not always visible. The ski helmet is no longer safe, but it is intended for it!

In our shop you can choose from the following (secure) payment methods:

- Paypal
- Credit card: Mastercard and Visa card
- By bank transfer please note that 1-2 work takes days longer!
- Instant banking

* Notes to be registered with Verified by Visa or Mastercard
Verified by Visa and Mastercard® SecureCode™ are an additional security measure for payments on the Internet.

The Visa card is equipped with Verified by Visa as standard. With Verified by Visa you can make purchases on the Internet with an additional password. The Visa card is doubly protected when shopping online.

Mastercard Secure Code is your own personal password or code for online payments. Thanks to this SecureCode you can only pay online with Mastercard credit card. The personal password ensures that you are recognisable as the rightful owner of the Mastercard credit card.

Yes, if you indicate within 14 days after purchase that your order is not what you expect it to be, you can return the product stating return with order number.

After receipt of the product it will normally be refunded to your account the same day. Normally the amount will be credited back to your bank account within 2 working days.

Orders paid by credit card, Paypal or Sofort are delivered directly (ordered for 14:00, within 2 days.) Orders paid by bank transfer are delivered after the money is on our bank account. A payment by bank transfer usually has a processing time of 1-2 business days longer!

If your order is not completed in the normal way, something probably went wrong in the order process (e.g. PayPal). But you have received the regular order confirmation.

Usually an order is not completed properly due to a malfunction at the bank. In this case, the failure is usually resolved fairly quickly.

You can always try again at a later date or try payment by another method. If something still does not go well, or if you still have questions, please send us an email to post@topsnowshop.nl , please send us an email.

If you were thrown out when paying with PayPal, then the problem with the Internet browser is normal. Please try again with another internet browser.

Online shopping is an easy, fast and secure way to search and buy a product. The webshop label guarantees that you can shop safely and reliably at TopSnowShop.

You can see that TopSnowShop.de is secure on the pages with sensitive information for example at checkout and registration. There is https://www.topsnowshop.eu (in your browser. The S in Https stands for Safe (secure). On the other pages it is not necessary to use Https so this is not activated.

If you have a voucher, you can enter it at the checkout (shopping cart). You can only use one discount code per order at a time. Personal codes can only be used once.

All prices listed on TopSnowShop are inclusive of tax. When placing an order, a confirmation, which is added in the attachment, is sent with the VAT that is paid on your order.

TopSnowShop does not charge tax on orders that are shipped to an address outside the European Union such as Switzerland. However, you may be required to pay local customs charges when the order reaches your country.

These local charges differ per country and unfortunately TopSnowShop cannot change this.

It may be that you have made a payment 2 times because you think it was not successful the first time.

If you feel that you have made a double payment by mistake, please send an email to service-de@topsnowshop.nl as soon as possible. Customer service will then see if this is true and a second payment will be made.

mail us post@topsnowshop.nl (response a.s.a.p., within 24 hours on working days)

On weekdays we are available via the live chat as much as possible, mostly in the afternoon and evening. If we're not live, please leave a message and we'll get back to you within 24 hours (during workdays).

If you want a quick answer, please call us on weekdays between 09:00 and 17:00 on +31 348 70 23 23

Our webshop is located in the Netherlands, but we speak German and English quite well.